Privacy Policy

Elime is a brand of BH Homegoods LLC, a Limited Liability Company based in the United States ("Elime," "we," "us," or "our"). We design and sell WiFi digital picture frames and related products.

We collect information you give us directly and information collected automatically:

• Contact and order information: name, email address, shipping and billing address, phone number, and order details.
• Payment information: processed securely by our payment providers (including Shopify Payments and, where applicable, third-party processors such as Stripe, PayPal, or Shop Pay). We do not store full payment card numbers.
• Account and support information: messages you send to support@elimeusa.com, chat transcripts, and product feedback.
• Browsing and analytics data: IP address, browser and device information, pages viewed, referring URLs, and interactions with our site, collected via cookies and similar technologies.

• Process, ship, and support your orders.
• Communicate with you about your order, questions, or warranty claims.
• Send marketing emails when you have opted in (you can unsubscribe at any time).
• Improve our website, products, and customer experience.
• Detect and prevent fraud, and comply with legal obligations.

We share personal information only with service providers that help us run our business, including:

• E-commerce platform: Shopify, which powers our store, checkout, and order management.
• Payment processors: to authorize and process payments securely.
• Shipping and fulfillment partners: to deliver your order.
• Analytics and advertising providers: including Google and Meta (Facebook/Instagram), which help us measure site performance and deliver relevant ads.
• Legal and safety: when required by law or to protect our rights, customers, or others.

We do not sell your personal information.

We use cookies and similar technologies to keep your cart working, remember preferences, measure site traffic, and support advertising. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

We retain personal information for as long as needed to provide our services, comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or anonymize it.

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to opt out of certain uses such as targeted advertising. To make a request, email support@elimeusa.com. We will respond within the time required by applicable law.

Our site is not directed to children under 13, and we do not knowingly collect personal information from them.

We may update this policy from time to time. When we do, we'll revise the "Last updated" date above and, when appropriate, provide additional notice.

Questions about this Privacy Policy? Email support@elimeusa.com. Support hours: 7 days a week, 8am–8pm ET.